Number one problem being brought to our attention is a child gamer on steam sending people files and generally screwing up their program, so one way to solve this problem is DON'T DOWNLOAD FILES FROM HACKERS, or what will help the most on your end is by contacting us and we will help you with 5steps to recover your steam account and put everything back to how is was, Please note GreenLuma is a virus and will screw up your system files or worse, delete them and you have to recover your computer or start fresh meaning your computer will be wiped of all software and saved files, but the steps we use to prevent any problems with your steam account by downloading GreenLuma will be up in a tutorial video as soon as one of our staff members get around to it.